Terrible service by FNB

Bought my phone like everything else through FNB and the contract is 11 months old and my phone dies. I complained to them about it countless times and they are just waiting for the contract to be 12 months old so that they can tell me about warranty. Their network is terrible but I'm patient with them but they lack the sense of urgency about client complaints. these people should stick to banking because they are just failing at all other departments; they have too much on their hands unlike other banks they concentrate on my money only.