Terrible Service by FNB

<p>I have never, NEVER, had such a bad experience in my entire life. I kept on getting messages from FNB yesterday (22.03.2017) telling me that my number has been ported or rather will be ported. Now because I work just like you guys, I had no time for follow this through. This morning (23.03.2017) I wake up to a DISCONNECTED PHONE, reason being? I do not know. So then I call FNB CUSTOMER CALL CENTRE ********** 404, spoke to a RUDE lady by the name of ZONKE, who then told me that they can only reverse the porting and that’s going to take 3 working days, of which I refused waiting for 3 days, ESPECIALLY when I had NO IDEA about any of this. She then told me that I can go a branch as this will be done immediately there, so AGAIN, AT MY EXPENSE, I drove all the way to the branch in KARAGLEN during my working hours, for them to tell me that they can’t help me , they cannot “UNPORT” back to my old number…</p> <p> </p> <p>So now I’m stuck with an unresolved matter that was caused not by me, but by YOU guys.</p> <p>So suggestion was , call back FNB CUSTOMER CALL CENTER , I AM FUMING AT THIS POINT BECAUSE, NO1, I ask to speak to the same lady I spoke to, which is Zonke, I held on the line for 20 MINUTES BEFORE SPEAKING TO HER, she gave me such a stinking ATTITUDE, and ended up telling me that “ELSIE can you listen” like what happened to PLEASE??? It’s bad enough that she couldn’t even answer my questions. So because she failed to help me, I then asked her to put me through to the SAME MANAGER I spoke to in the morning, once AGAIN I was on hold for 20 MINUTES to speak to the manager “ MPHO” WHOM I THINK HIS NOTHING BUT PATHETIC AT WHAT HIS DOING!!!! Mpho was shouting out my name and surname telling me that I do not want to listen, “THERE IS NOTHING MORE THEY CAN DO FOR ME” AND HANG UP THE PHONE IN MY EAR . The very same manager failed to tell me why my number was ported when I do not even have an FNB sim card?.</p> <p> </p> <p>I have never banked with any other bank but FNB, but this one experience has led to me wanting to cancel every single thing I have with you, I am so hurt by the experience I received, I am disappointed as I love banking with you guys</p>