KK
Kholiwe K
1 reviews | Active since Dec 2024
18 Dec 2024, 09:47
Terrible service
Budget insurance debited my account before time and FNB listed me as a bad payer. I did send a letter from Budget confirm it was their error, but no respond from FNB or Charity Mashigo. I am so disappointed as I have been banking with FNB for years.
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Kholiwe K's updateReviewer Update
18 Dec 2024, 17:22Our beloved bank still doesn't get the point. it is not my fault that the service provider decided to debit the account before time. I am definitely moving to another bank
RESPOND FROM FNB
I acknowledge receipt of your complaint; Thank you for taking the time to let us know about your recent experience with FNB. I would like to apologize for our service not meeting your expectations and appreciate you taking the time to share your concerns.
Please be advised that we unable to issue the letter as there has been a debit order unpaid in the month of October 2024. We have noted that you have provided us with the letter from the service provider and regrettably, we would not be able to issue the letter of good standing as the account was not in good standing.
RESPOND FROM FNB
I acknowledge receipt of your complaint; Thank you for taking the time to let us know about your recent experience with FNB. I would like to apologize for our service not meeting your expectations and appreciate you taking the time to share your concerns.
Please be advised that we unable to issue the letter as there has been a debit order unpaid in the month of October 2024. We have noted that you have provided us with the letter from the service provider and regrettably, we would not be able to issue the letter of good standing as the account was not in good standing.
KK
Kholiwe K's update18 Dec 2024, 17:22
Reviewer Update
Our beloved bank still doesn't get the point. it is not my fault that the service provider decided to debit the account before time. I am definitely moving to another bank
RESPOND FROM FNB
I acknowledge receipt of your complaint; Thank you for taking the time to let us know about your recent experience with FNB. I would like to apologize for our service not meeting your expectations and appreciate you taking the time to share your concerns.
Please be advised that we unable to issue the letter as there has been a debit order unpaid in the month of October 2024. We have noted that you have provided us with the letter from the service provider and regrettably, we would not be able to issue the letter of good standing as the account was not in good standing.
RESPOND FROM FNB
I acknowledge receipt of your complaint; Thank you for taking the time to let us know about your recent experience with FNB. I would like to apologize for our service not meeting your expectations and appreciate you taking the time to share your concerns.
Please be advised that we unable to issue the letter as there has been a debit order unpaid in the month of October 2024. We have noted that you have provided us with the letter from the service provider and regrettably, we would not be able to issue the letter of good standing as the account was not in good standing.