Terrible 'service' being directed to chatbot that is not working and no phone calls back.

Hi I am astounded, I pay about R 600 a month for bank services, but wow it is almost impossible to contact anyone at FNB today that is willing to assist me. I tried to contact FNB via the app and via the chat on the website, but the chatbot is not replying and when it does, and you click on the button to speak to a human agent then it links to a 'download the app' page. I have since written three emails to the credit card department and received the same email telling me to speak on the app. The last email gave a phone number that is supposed to be toll free but it does not work if you do not have airtime. I have sent call me backs as well but still no calls. Terrible (the second star was for the reply with the phone number and for receiving a message on X but they asked for my account number so I thought to rather not share) I did however share my phone number but still no call.