YI
Yusuf I
1 reviews | Active since Mar 2009
19 May 2015, 09:55
Terrible Service - Bad Attitude
I dealt with Trevor Dell - Portfolio Manager - VBS Risk Management and i was appalled with his terrible attitude.This was in a relation to credit application. I was dealt with condescendingly and patronized like a little child. The more i tried to explain my confusion the more Mr Trevor Dell tried to quiet me down by the tone of his voice.This is the type of service one expects from smaller banks with bad call center staff. I have been left feeling terribly disappointed and even more frustrated. Im sick and tired of bad service. <br> If FNB is reading this and you are going to contact me. Please, I do not want to speak to this consultant.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
19 May 2015, 11:07Hello joecpt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 686012.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 686012.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 May 2015, 11:07
Official
Hello joecpt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 686012.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 686012.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
