Terrible service

I’m an FNB private client suite customer ,I have to say I’m really not impressed they decided to freeze my accounts and not notify a customer about it ,this is so shocking I pick the phone to call them they send me from puller to post with no answer as to why they froze my accounts,standing at a filling station after pouring n looking like your *****ing while you have money in your account, the ***********ence in this bank is shocking n yet it’s rated one of the top banks in SA their consultants don’t help you been sitting on the phone for an hour being freaking transferred from consultant to consultant this is so wrong I’m so many ways ,I would suggest you unfreeze my money so I can move to another bank that would provide a better service in that suite it’s ridiculous think I’m gonna sit n and be unconvinced like this.