terrible service at Tokai branch

<p>I used online banking to buy my for ex of which the funds came off my account yesterday. FNB needed time to organise the forex and wanted to charge me R200 for delivery which is more than 10% than what I spent in buying the fore in the first place.</p> <p>So I asked them if I may collect at a branch. They advised me the one in Tokai I cam collect. I come today and have been sitting in a queue to collect. This I was not advised on the phone that I need to sit in a queue, not once was I advised that I must sit in a queue to collect forex. I spoke the the branch manager who basically fobbed off the fact that I was told to come to someone she said I must sit in the queue as they must scan my finger. Once again I was not told that forex is no longer handled in a separate area and on top of that....there is no security for when I collect the forex. This is unacceptable and I would like feedback as to how you guys will deal with this. What is the point of ordering forex online then? It's a joke and not acceptable. </p>