1 reviews | Active since Oct 2013
Terrible service at settlement department
<p>I have been trying to get my settlement ammounts (and discounts - debt counceling) for my two credit cards and personal loan for over a week now from FNB. I keep on getting responses that it takes 3-5 working days to issue a simple settlement letter. Absa, Standard Bank and all my other accounts was able to give me the settlements as well as generous discounts within the hour. It is almost time for the next montly payment to go off and I still have nothing from FNB, then I have to restart the whole process. </p>
Good Day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Hello Peter Team
Daffnie Govender
Tel number: ***
Good Day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Hello Peter Team
Daffnie Govender
Tel number: ***