1 reviews | Active since Nov 2011
Terrible service at FNB Soshanguve crossing
<p>We went to FNB Soshanguve crossing to open a 32 day notice account for my dad and transfer money into it. The consultant who helped us at the desk was very friendly. When we finished everything we went to the Internet banking computer at the entrance and requested help from another consultant standing at the door. She was very rude and disrespectful towards my dad and us. Basically we wanted to register my dad for online banking only to find out that we needed to open a savings account for him on top of the 32 day notice account. We ended up not even opening the savings account because the very rude consultant put us off , insinuating that we wouldn't be able to maintain the savings account by making payments into it.</p> <p> </p> <p>FNB teach your staff how to deal with clients. If we cancelled opening a savings account just because of this terrible service then imagine how many more potential clients you are losing because of bad service.</p>
Good day Ms. NomondeM
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. NomondeM
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
