JC
Jean C

1 reviews | Active since Aug 2017

01 Aug 2017, 14:23

Terrible Service at FNB Benmore Gardens

<p>Spent entire luchtime wating in a queue to deposit money inside the bank - there was only 1 teller as the other teller's system was blocked due to a code not working on her system. Apparently the problem had been reported to their system department and they were waiting for them to come and sort this out. Imagine that in the whole bank nobody else had a code or what ever was required to assist the 1 teller that was operational. Worst still the bank manager who was made aware of the problem did nothing to pacify people waiting in the queue - he did howerer send a young lady to apologise to us - he himself came out of his office walked around but did not approach us.... We pay monthly service fees but sadly there is no service.... </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2017, 14:43
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been received and routed to the relevant department for investigation. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)