Terrible service at FNB

<p>Good day,</p> <p> </p> <p>On the 11/07/2016 i had left my card at a shop in Sandton City and because of all the ***** that is happening around us i decided to block the card for safety reasons</p> <p> I called the call centre spoke to Lebogang (ref number RH ********** 4029) who was impossible with helping me.</p> <p>She continues giving me grief.</p> <p>she asked me security questions which i fully understand that it is for my own safety, and i give her all the information. she immediatly says sorry you have failed the sercurity check, i asked her what is it i failed and she could not even be bothered about anything but the fact that she was done helping me and that was that. I went ahead and told her that she is so rude and has not patience with clients at all and does not even care to sympothise with me.</p> <p> </p> <p>On the 12/07/2016 at about 09:30 i called again and i knew it was her that i was talking to again. she askes the security questions and immediatly says sorry you failed the check. I have really lost my patience right now. she asked for my date of birth and she said i did not answer that corrctly, (how can i not know when i was born), she asked for my balance i gave it to her, WHAT MORE MUST I ANSWER , just to get a new bank card from the bank.</p> <p> </p> <p> </p> <p>All im asking is for a new card, i have things i need to do and it it is so difficult right now. Maybe i have been to loyal to this bank (FNB) and its time for change.</p> <p> </p> <p>I have had it with FNB... Thank Lebogang for that.</p> <p> </p> <p> </p>