Terrible service at DHA in FNB Cornubia

The process during Covid-19 has been one long delay after another. I found myself in the predicament of retrieving documents from Departmental Offices at Home Affairs in Tongaat. After many dismal visits with power outages, printers/scanners not working, my daughters unabridged birth certificate could not be printed or so much as tracked from their offices despite their tracking delivery service from Pretoria. This was more than 20 months ago in Durban.

I am appaulled with recent service at the FNB Cornubia branch, as after many unsuccessful visits to Home Affairs, FNB Cornubia now had the ID application/collection service made available to existing clients. We all sighed a huge relief as we could now speed the process in applying for my daughters ID. I must say that I have never in my entire experience at any bank, or government offices being so badly treated by their staff , the person I am referring to is Julius who works for DHA at the bank. He has zero regard for people and why they are requesting such documents or processing an ID( I am at liberty to chose confidentiality) as my child is present so I chose not to discuss the reason of the urgency of my child's ID collection. We have been to this branch on 03 different days all in the month of February as well as March : since we received the sms to say her ID was ready for collection. I have stood in the blazing sun with my children for 3 hours, each time for him to say "the system is not working" or " I dont think you will make it today as we close at 4" May I please understand that the bank, staff members and the DHA staff work to ensure at some level they do their jobs as integrally as possible without being biased in any way. His rude mannerism to myself and my daughter including many other elderly people that hardly understand the system. The worst is that I am by no means a new client to FNB, and all the extra benefits it has but to stand there everytime, commute via Uber, wait for my child to finish school to collect the ID and still get told, come back another day! This is certainly not what I had in mind to have AS MY EXPERIENCE or for being mis-treated by this man in this way. This should definitely be something that needs to be addressed as a matter of urgency as FNB will soon lose very valuable clients in this way. Dissatisfied by biased opinions