Terrible Service at a Massive Cost

I cannot believe I pay so much every month for private banking only for the bank to treat us like dirt they took a large amount off my account as payment for my credit card after I already paid the credit card then when I demanded they fix it and ensure my debit orders dont bounce they said they will try but cannot promise they can do that now I had to make my own plan and loan money at a very high interest rate so I could put funds into the account to ensure my stuff never bounced and when I email my so called private banker she ignores my emails like I dont even exist its disgusting that someone who pays R4620 a year for private banking cannot get any feedback its pathetic.