Terrible service and rude personell

Terrible service. I have been pre-assesed for a loan and keep on getting messages that they will phone me back to comply my application. No one phones! So, I call the call centre and just get put through from one rude operator to the next. After holding for more than 20 minutes with no help again, I get told that they have a backlog on their loans. I told the operator that I will go to another bank then to which he rep**** I can go to another bank if I want to. So much for being a private client. Well, Fnb I will then find myself another bank.