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weaichd W

1 reviews | Active since Oct 2016

31 Oct 2016, 16:11

Terrible Service And Repair For Smart Device

<p>FNB Smart Device along with SSSCellular are a *******. </p> <p> </p> <p>I have a problem with my SONY M4 AQUA which i have purchased through FNB and about a month ago the device stops working, when switching the phone on it shows the SONY logo and from there it keeps restarting and while restarting the phone gets very hot at the back. So i called FNB and the sent the phone to SSSCellular to assess the phone. I did mention to FNB that in December 2015 my front cover picked up a light crack. But about a month ago the phone started giving me problems as mention above.</p> <p> </p> <p>In the quote from SSSCellular they state the symtoms is a display problem crack in display. There is absolutely nothing wrong with my display it works fine thats why i never sent it in. But in the quote they want to replace a hole bunch of parts which dont make any sense why my phone wont boot past the SONY logo when switching it on. See attache quote. </p> <p> </p> <p>I did NOT send my phone in to get the screen (front cover - because its not BROKEN) repaired. I sent my phone in to get the SOFTWARE or HARDWARE issue as to why the phone WONT boot past the SONY LOGO. </p> <p> </p> <p>Now i try to contact SSSCellular the hole day and they are not taking my calls and my patience are wearing very very thin.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 11:56
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

wW
weaichd W's update01 Nov 2016, 15:54
Reviewer Update

Got a call from FNB, and they are looking into the problem on my behalf. I just hope they havent open my phone because i did not ask them to do that. Will wait for tomorrow to hear what they will say.