Terrible service and nothing is getting done

Why is it that as a business owner, FNB provides such poor service? The only time I received decent service from them was when I had a basic salary. What should have taken a month has now dragged on for three months, and things only get done when I call every day—only to hear a different story each time. I’ve never been more frustrated. 😔

In contrast, we have our bond and property business account with Nedbank, and their service is consistently top-notch.