Terrible Service and NO feedback

Item: FNB (First National Bank)
Rating: 1

Hi,

I would like someone to explain to me why FNB took R1100 in bank charges from my Premier Account urgently!

I went into the Cornubia branch which convinced me to move banks. Not only were the staff, supervisor and bank manager super unfriendly and not helpful, only one person working with clients.

The bank supervisor then advised me to contact Premier Banking as she could not/didnt want to assist me.

I think this is pathetic service and I need my money returned that FNB stole from me.

I expect an answer urgently otherwise I will take this matter further.

Thank you in advance, Gerhard Venter

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Jun 2018, 15:16

Good day Gerhard Venter,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply01 Jun 2018, 15:16

Official

Good day Gerhard Venter,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's updateReviewer Update

04 Jun 2018, 10:51

Hi FNB, Thank you for the call. Still not a happy customer at all. Being told I am welcome to go to any bank and get back to the person who phoned me with proof that other banks charge the same. That is an unacceptable response to a complaint! Please note I will take my business elsewhere as I still believe you are *****ing money. My fiance who is a Gold Account holder, NEVER has the issues I have as a premium banker. *****ing from the people who has bigger accounts it seems. Also, please provide training in your branches and get the correct staff in the correct positions.

's update04 Jun 2018, 10:51

Reviewer Update