1 reviews | Active since Dec 2017
Terrible service and no feedback
How long does it take to activate the cheque card!? I have sent in my proof of residence and ID copy 3 times, once when applying, once with the courier guy who dropped off the card, and once yesterday to the KYC email address. Everytime i call your call centre their is no help at all, they transfer me around with nothing being done. The latest, the lady from KYC said she is going to transfer me to personal accounts, at which point i hear the office hours are done and the call is cut. Bull**** service! Ive had an account with you for less than a week and youve been worse than absa has been in 20 years!
Good day Andy Van Rensburg,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Andy Van Rensburg,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)