TERRIBLE SERVICE AND NO COMMUNICATION

Item: FNB (First National Bank)
Rating: 1
Author: kevins K

Terrible service and no communication. I logged a query on 20th Feb to update my business address. Till today I have no confirmation that this has been done. I sent the required documents. The lack of response and communication is appauling even from the private banker.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Apr 2018, 12:34

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply10 Apr 2018, 12:34

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

kevins K's updateReviewer Update

11 Apr 2018, 09:30

This is getting from bad to worse!!! You are still asking me to compete forms which was already completed and sent

kevins K's update11 Apr 2018, 09:30

Reviewer Update

This is getting from bad to worse!!! You are still asking me to compete forms which was already completed and sent