Terrible service and invalid promises

My FNB experience has been shocking. They promised they could do a new account and change over the debit orders in one step. Almost 6 weeks later and we are still busy with the process. They are incompetence to the point that sending a form to them on 3 occasions was still not enough to process. After promising to come to see me, i had to drive to them to sort out the problem. This still didn't fix the problem. We are still waiting for them to call back as they promised again. Seems this FNB promise isn't worth much! be careful , do not change banks, much easier to remain with the current!