1 reviews | Active since Jul 2011
Terrible Service and insinuations
<p>I have now had it with FNB.</p> <p> </p> <p>I am registered with every Credit Bureau and know for a fact that my credit is clear. I earn more than enough to qualify for any credit facility I want as it relates to affordability (My expenses are a lot lower than my Income)</p> <p> </p> <p>In January I tried to apply for a revolving credit loan. It was declined. I queried as to why it was declined and to date (6 months later) I still have not received an adequate answer. The excuses ranged from, the system shows I used to be under debt review (I asked for proof and none could be provided) to its due to affordability and then finally, "we see you had an account that was closed" (I have a letter from FNB confirming that this closure would have no adverse effect on my credit)</p> <p> </p> <p>A month ago, Wesbank and ABSA aproved me for a vehicle loan of R 750,000 ( I did not take the car and decided to keep my old cheapy) </p> <p> </p> <p>Today I apply for a R299 per month tablet only to be told I do not qualify. Phone premier and they say that can not tell me and I should speak to the department that deals with smart devices, get there and they tell me they can see it was declined and they can not tell me why and I should speak to credit, transfered there and they tell me they cant help.</p> <p> </p> <p>I now insist that someone from FNB call me and give a clear explination as to why!!! 6 Months and the issue is still not resolved, or any clear explination given. This is unacceptable. </p> <p> </p> <p> </p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and routed to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
A formal complaint has been logged on your behalf and routed to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
