Terrible Service and Inconsistent information from Agents

Terrible Customer Service. I was advised by Sweetness on the premier banking chat to not order a replacement card for a card about to expire as it would result in duplications as the card division replaces them before expiry and they would contact me, this was on the 27th November. 4 months later no one as gotten in contact with me and since the card expired there is no longer an option to order a replacement on the app.

Today I called in where I was told they do not delivery savings cards, I have had my accounts with FNB since 2010 and every card up to this date has been delivered to my house at a charge or free.

To top it off I was muted on my call for 17 minutes by the consultant waiting for me to hang up the phone.