1 reviews | Active since May 2015
TERRIBLE SERVICE AND FEEDBACK TIME
<p>My second complaint regarding the same issue! 4 months ago I logged a complaint regarding poor feedback wrt enquiries and a micro loan dedcuction ,which eventually I was emailed about to say it has been debited and at a zero balance. Today I get my credit report with THIS DAMN amount reflecting and account as "current and open" ... What the hec? Can't fnb employees just do what is asked in plain simple english. To top it off , when phoning fnb customer care or complaints line you hold on for more than 7 minutes ! Then when my complaint is logged i get told someone will contact me in 48hrs...what? My 3rd complaint abt the same thing!Employ more people , there is a lot of people looking for employment! Just train them well so that your query can be handled by a competent individual . Service is horrifying for a big nation wide well known bank like FNB! </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Pathetic. I receive an email from fnb shortly after my complaint asking "please send us more information regarding your query , ie. when the loan was opened" ....then when i reply to that mail , I receive an automated reply " this mail is unattended"....WHAT THE HELL? There is no contact detials or email add given in the initial email but they want me to give more detial ... what has FNB come to? PATHETIC.
Pathetic. I receive an email from fnb shortly after my complaint asking "please send us more information regarding your query , ie. when the loan was opened" ....then when i reply to that mail , I receive an automated reply " this mail is unattended"....WHAT THE HELL? There is no contact detials or email add given in the initial email but they want me to give more detial ... what has FNB come to? PATHETIC.