1 reviews | Active since Oct 2016

31 Oct 2016, 12:19

Terrible Service and False Advertising !

<p>Yet again F.N.B has falsely advertised and taken money off my account when it should'nt. </p> <p>Ever since swapping to "Premeier" (should be renamed to ******* Account) I have had roughly 20 issues.</p> <p>Delayed deposits and purchases.</p> <p>Airtime purchases being charged.</p> <p>Account and bank fees being charged even though I have the balance to be charge R0 a month on all bank fees and account fees.</p> <p> </p> <p>Poor service all round from the "how can we help you" bank ... <br />Please everybody check your accounts for in app airtime charges as F.N.B may be charging everyone when they shouldn't !<br /><br /> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2016, 13:43
Official

Good Day George Giorgos Anestidis ,

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)