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martinette M

1 reviews | Active since Oct 2016

04 Oct 2016, 07:43

Terrible Service and customer care

<p>I ordered a flexi contract from FNB , and when I received my sim I imported my old number via my phone with the new sim card in it. When nothing happened within 4 days I logged a complaint and heard nothing back for another 4 days. I then phoned them and they told me that I have 4 active sim cards on my name instead of only 1 , and the one with the import in progress is not yet active, they insured me to sort this out. nothing happened in another 4 days and I phoned again. Nothing was done regarding the problem, When i asked what the solution was she started laughing in my ear. And still nothing was done. Most terrible Service I have received ever. FNB should rather stick to being a Bank!! Seems like that is all that they are good at...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2016, 12:25
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)