Terrible Service and cannot pay online for Meds as card problems

Very unhappy as unable to make online payments from Gold Business card that I have been paying for and trying to sort for past 3 years. Nobody at Branch can assist and nobody at call centre can help. After more that 150 phone calls and 16 bank visits to sort the terrible service I have decided to look for another business bank and drop FNB. The call centre is normally terrible service and with lock down for 21 days I am holding for like 18 minutes waiting for service. No call just dropped. I need to buy important items and Medication online and cannot do it. I have credit balance of over R100k in bank but cannot pay R500 for important meds as the online payment says online payment inactive. This has been a day one problem and continues 3 years later.Horiible bank,worst people to deal with and they just ***** at every opportunity with bank charges and unauthorised costs. NOBODY CAN OR WANTS TO HELP. The Fat cats that earn over R10mill per annun know about the problems but turn a blind eye as long we contribute to their FAT salaries....UNHAPPY BUSINESS BANK CUSTOMER