1 reviews | Active since Jun 2016
TERRIBLE SERVICE AND BAD ATTITUDE PROBLEM
<p>I called FNB ********** 404 for assistance of which sadly i go through to Elizabeth Mohise who was terribly rude and ha no way of speaking to customeer at all.It makes me wonder if she really received training for dealing with customers .I was so appauled by her unprofessionalism and atitude.</p> <p>I called yesterday at 2:12pm and i later requested her Supervisors name and she said it was Ashley and i requested for her managers name whom she said was Ashley again so i requested for Ashleys surname and she responded with she does not know his surname which i found to be very strange .I then asked her to get me Ashleys surname which she then put me on hold for 20 minutes and then she decided to hang up on me .I was on that call from 2:12pm til 14:30pm when she decided to end my call.I am highly dissapointed with the service received from FNB call center and i wonder if she can treat me this way how many other customers does she treat like this .</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
