Terrible service and attitude

I waited 30min on a call to speak to a sales consultant then when i got through to her she couldn't find proof of my salary and i bank with FNB so should have been quite simple. then she says no my statement is cut off? i must wait till after my salary is paid in tomorrow then call back (obviously just wanting me not to be her problem). if she cant see my end of moth statement from last month how will she see this month now also i bank with FNB and this is an FNB product now why cant she identify my salary what is the difference if i had app**** on the 1st of the month after my last pay check to applying today. then i ask to speak to a manager and i get sent back to the options process to start the application all over again. this was ridiculously bad service. I have been a loyal customer for many years.