TERRIBLE SERVICE AND ARROGANCE

I lodged a complaint with FNB today through Hellopeter, an unanimous, unprofessional and ARROGANT person came back to at 16H04. FNB took money from my account without prior notification and this is for July 2017. when I raised this with him he was so rude and arrogant and said he does not mind me moving out of FNB to another bank. he unceremoniously dropped the phone and refused to give me his name. Because of hardship and ill treatment by FNB I am now moving to Standard Bank and this unanimous I spoke to yielded to that. I really enjoyed their internet banking and other packages but I am totally done now. I will plead with their branding section to change their logo (how can we help you to how can we frustrate you).