Terrible service again

Good day

Please note the conversation was recorded on my side or shall I say lack of conversation.

Please note I called in on 09-10-2024 at 17:48 to activate my card which took two months to deliver...

When I got through to an agent which seems to be working from home I heard them typing and then was placed on hold.

Sound appeared a bit later but then was placed on hold / mute again.

Please be so kind to listen to the call the number I used to call in was ***

Seems this is the type of service I am to expect from FNB

You only employ people who are clock watchers as it seems when it is close to knocking off they leave you hanging and then when their shift ends they just drop you happened many times on my chats in the app.

I have currently been on the line for 16 minutes and yet to have a meaningful conversation.

I recently switched to a new phone and I could not remember my login details so when I stated on the activation options no login details I had to enter my ID which I was then advised I am not yet an FNB client...

I also tried earlier today to reset my details however then they wanted to send a OTP to my old number however on the app which is still operational on my old phone shows that my number is the correct one...

Please contact me on *** to have this resolved and have this complaint escalated and hopefully this will not take another 2 months to resolve...