Terrible service after almost a decade. Moving where my money matters - Capitec.

Got upgraded to a Premier acc, when I sent a request to downgrade to Aspire I was told that someone would be in touch. They did but at an inconvenient time. I call the contact centre and was told they have to log a call. Why is it such a hassle? I app**** for finance and by the time I clicked on stuff etc. My app got declined 6 x, completely understand if you guys don't want my interest but I go to Capitec they approve my finance, give me a lower interest rate as well as bank charges a fraction of what you guys are charging me for a "Premier" service. To top everything off, someone calls me today and lets the phone ring for 1 sec??? I have a screenshot and the icing on the cake is I get an sms saying my Overdraft will be reinstated and to reply NO within 3 days. Here's my NO!