Terrible Service

Terrible service. I've been trying to arrange international delivery of my premier credit card for two weeks now. I've been given two email addresses to send my request to but have received no reply from either. I've been told over the phone that someone will call me but no one has called. Secure chat is honestly pathetic. I waited 4 hours to be helped today just to be disconnected and then the next online banker on secure chat just wants to forward the problem to someone else. I'm sitting in Thailand with an expired credit card and unable to return home for the next few months and FNB does not assist.