Terrible service

All I needed was to speak with a competent Fnb staff to investigate and explain why my debit order was not successful as the was funds in my account. Secondly explain why I keep getting additional charges eqaiting to R400 everymonth..... Jason David's fnb complaints resolution advisor failed to explain. He failed to play his role to advise me instead, he became arrogant and rude. Jash Governder his manager was meant to call me back within 24hours instead he has requested another advisor to call me. Ive now requested a call pull to be done which will be sent to one of your branches, so I can make a formal comaint against fnb. No call back has been done. No feedback regarding outcome of the investigation as a result fnb has infringed against my rights (consumer protection act.) As your customer I would really like to make a formal complain as this treatment is unfair and unjust. I expected better from First National Bank.