RW
Ruellyn W
1 reviews | Active since Feb 2015
16 Mar 2016, 11:31
Terrible service
On Monday I have ordered a credit and petrol card clearly stating that I require both cards before Friday, 18 March 2016. I received a message from the courier that my cards will be delivered shortly, Upon following up with CCD, I was told that they only have my credit card. The premier suite was unable to tell me why my petrol card was not processed correctly and merely stated that the card will be ordered again. I need to make use of the drive me home option on Sunday - I would like no know what will be done to ensure that I'm able to use this function on Sunday.
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Mar 2016, 12:07Hello Ruelllyn,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Mar 2016, 12:07
Official
Hello Ruelllyn,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 889559.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)