terrible service

I phoned the Investment department this morning and after i held on the line for over ten minutes, my call was rudely cut off, and i could hear the agents giggling in the backround.<br> <br> I redialed and spoke Ray Gafoor and i asked him, if he can allow me to speak to a manager and he blatantly refused, and my question is, AM I Not entitled to speak to a Manager as a customer? <br> Managers should be available to speak to customersm and not to be told at 9 in the morning that Chris Simango is not available<br> <br> <br> He kept me on the phone for over 8 minutes and i cut the call, i do not have the time nor the money to spend on you guys, I believe my bank charges gives me the priveledge to speak to a manager whenever i need to , not to be interrogated as to why i need to speak to a Manager<br> <br> again appaling service from FNB , you guys are not HELPING ME.<br> <br> Thanks Lerato In premier banking she was wonderful, courteous and follwed thru with her promise.