JK
Justin K

1 reviews | Active since Oct 2022

14 Oct 2022, 11:48

Terrible Service

I am terribly disappointed with the service of FNB.. I have been a Type 1 diabetic for 27 Years. FNB decided to freeze my account without any notification on the day my salary was payed into my account. I ended up going to 3 Tellers, as i was not able to get money. I then had to go sit in the bank and wait for them to figure out why my account was soft blocked. This took approximately 2 hours on top of all the other time i spent driving up and down, keep in mind that i still had not eaten or drank anything, as i had no money and my bloodsugar was dropping rapidly. I made this known to the employees, and the manager was sitting right behind me. He looked straight at me, without doing a thing about it. Totally ***********. And made me, as the customer feel totally uncared for.. it got to the point where i had to leave before going into a coma. I am totally and utterly Disgusted with the service and the way they treated me as a loyal and long term customer.

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