TERRIBLE SERVICE

Fnb kept calling me continously to upgrade my account to an aspire account. I got so tired of them worrying me that I eventually agreed. Bank charges being R115pm.

My aspire card got delivered on 12 June 2024 and then the very next day I received another card delivery of a Premier Account in my name. For this card, I had received no emails, no delivery verifications or updates in any form. Just simply got delivered. I had called them & enquired about this, the person advised that it could have been a mistake on their system and that I should not worry as long as I haven't activated the cars (by physically or digitally using it)

On 10 July I got charged R260 bank charges for this Premier Account (bear in mind, brand new card that I never asked for, called and said to sort the issue out when I received it and I never used that card, it's brand new in the cover as it came) I emailed them quering on this and their response was simply that that's the fee for that account and they can downgrade my account to an aspire if I want.

What the actual hell?? Why was this not done when I initially queried?!

I never app**** for a Premier Account & never gave my consent to it either.

This is ridiculous and extremely infuriating when it's something I never agreed to.

I've been a client for so many years now and this level of service is honestly just pathetic. I rather switch banks if FNB doesn't know how to value their clients.

No matter what amount, money is money.

If a client did not apply for something, why the heck charge them for it??? Especially since I DID NOT ASK FOR A PREMIER ACCOUNT AND I ASKED FOR THIS TO BE SORTED OUT!!!

Simply "downgrading" my account now doesn't fix anything or help as that R260 monthly fee was never something I agreed to! Fnb should have sorted this out at the very instant they messed up.

Absolutely horrible service and to reiterate, I've been with them for years and unfortunately am coming to a point of never wanting to deal with them any further and rather switch as they are the most *********** & unhelpful in situations that do not benefit them.

Honestly would not recommend anyone tjays thinking of banking with them to go ahead if this is the level of service they give to their existing clientele.