Terrible Service

I have been trying to purchase travel insurance and have requested a callback on the 15th of January. Nobody has called me back to date and when I eventually called to follow up I was redirected to a different insurance company. I'm quite happy to go to a competitor as FNB seem to employ completely *********** staff. I have been put through to various people who can't help and when I try to complain I get cut off. As with previous complaints about FNB I am sure this will go nowhere as they do not seem to care about good customer service.