GH
Gary H
1 reviews | Active since Jan 2016
20 Jan 2016, 10:45
Terrible Service
I have an FNB premier banking account with a personal Banker, but they simply do not answer the phone or return calls. I have been holding on the FNB personal banking Call centre no. for over 30 minutes now, and still no answer!! <br> <br> In addition I have been waiting for them to email me documentation which was promised two days ago.<br> <br> Why does FNB charge such high fees for such bad service?!
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Jan 2016, 11:05Hello GaryHodgkinson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851671.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851671.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Jan 2016, 11:05
Official
Hello GaryHodgkinson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851671.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 851671.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)