Terrible service

What a struggle with this bank...FNB is the worst bank ever! I have never such incompetence, a simple request and you still fail to deliver my Gosh. On 30 April 2020 11:49 AM spoke to Refilwe Gadiutlwe and provided her with my new banking details, she even asked for proof of bank account which I emailed to her and clearly that was just a waste of time. She rep**** to my email and to say the debit order will go off on 02.05.2020, as always it never happened! I have previously asked that you remove Cpp insurance I'm paying for something that I'm not covered or will not be able to claim for it. As it is I'm struggling to repay the loan what more should I do? I'm escalating this matter to the ombudsman, this premium for CPP should be canceled backdated the date that I the request which was November! DO NOT DEBIT MY ACCOUNT WITHOUT MY PERMISSION ... You should have debited on the 02.05.2020