Terrible Service

I went into the FNB branch, Centurion, informing them that I will be changing to another bank due to bad service. Samantha had a personalized meeting with me discussing the matter and my concerns and ensured me that I can contact their branch in future - giving me a business card. Well, almost 15 calls, numerous e-mails and hang-ups from their side (this after holding for +- 10 minutes at a time) later, I still did not even get to SPEAK to anyone who can assist me with an upgrade on my credit card which I app**** for 3 weeks ago (it was supposed to be delivered within 5 working days).<br> <br> This is Poor service from FNB - I trust them with my funds and investment of my money and this is the feedback.<br> <br> Unacceptable.<br> <br> M. Droskie<br>