Terrible Service

I went to the branch in Silverton on the 7th of Aug 2022 to open an estate account. I did not have the original I.D of the deceased but had a copy and affidavit stating that the original is lost. I was told to try a different bank as they don't work with affidavits. I found that pompous and arrogant because point 4 of your deceased reporting online stipulates that affidavits are allowed if the original cannot be submitted. I app**** online and it's taking forever which could have been much easier at the branch.