Terrible Service

FNB was offline on Saturday. When attempting to make a withdrawal at the nearest ATM which was ABSA the money was taken off my account but no cash was dispensed to me. I then went into the mall and it was 12:55 and they refused to let me in to assist. I then called the general enquiries only to be told that i must go to the branch on Monday. On Sunday quite by chance, i walked into the bank and filled out a dispute form. Today when i call Premier Banking i get told that the dispute has not been logged as yet and i must now fill in another set of forms. This is sheer incompetence. Why should the clients suffer because of FNB sheer *******. Disgraceful! Seems as though nobody has answers and i am frustrated