PG
Prashantan G
1 reviews | Active since Jan 2019
16 Sept 2021, 15:44
Terrible service
I am very disappointed and upset as I upgraded my account to a Fusion aspire not because I qualified for it but because I expected to start earning ebucks. I did the necessary on my side and from the month of July to date I have not been receiving my ebucks despite shorting and filling fuel at the ebucks and FNB partners. I really will reconsider changing to a different bank who actually will do something to ensure their customers are well seen too.
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Prashantan G's updateReviewer Update
17 Sept 2021, 08:29Good day,
thank you for your response.
I will wait until somebody gets in touch with me as I’ve become very irate with the amount of excuses I had regarding why I have not been receiving my ebucks.
I have complained a lot of times and it feels like I have been nagging but in actual fact nobody knows what they are doing. I’ve went multiple times to FNB and they told me it’s not their department .
Fair enough , but even went I contacted the correct department they all gave me different stories. And it’s really not acceptable anymore l!
I’m really fed up as the service is extremely Dismal! I am paying my account fees so I truly expect everything to be up to date.
I can understand if the system is offline for a few hours or a day. Not months !
I look forward to getting this sorted out.
Thank you kindly
Warm regards.
Prashantan Govender
thank you for your response.
I will wait until somebody gets in touch with me as I’ve become very irate with the amount of excuses I had regarding why I have not been receiving my ebucks.
I have complained a lot of times and it feels like I have been nagging but in actual fact nobody knows what they are doing. I’ve went multiple times to FNB and they told me it’s not their department .
Fair enough , but even went I contacted the correct department they all gave me different stories. And it’s really not acceptable anymore l!
I’m really fed up as the service is extremely Dismal! I am paying my account fees so I truly expect everything to be up to date.
I can understand if the system is offline for a few hours or a day. Not months !
I look forward to getting this sorted out.
Thank you kindly
Warm regards.
Prashantan Govender
PG
Prashantan G's update17 Sept 2021, 08:29
Reviewer Update
Good day,
thank you for your response.
I will wait until somebody gets in touch with me as I’ve become very irate with the amount of excuses I had regarding why I have not been receiving my ebucks.
I have complained a lot of times and it feels like I have been nagging but in actual fact nobody knows what they are doing. I’ve went multiple times to FNB and they told me it’s not their department .
Fair enough , but even went I contacted the correct department they all gave me different stories. And it’s really not acceptable anymore l!
I’m really fed up as the service is extremely Dismal! I am paying my account fees so I truly expect everything to be up to date.
I can understand if the system is offline for a few hours or a day. Not months !
I look forward to getting this sorted out.
Thank you kindly
Warm regards.
Prashantan Govender
thank you for your response.
I will wait until somebody gets in touch with me as I’ve become very irate with the amount of excuses I had regarding why I have not been receiving my ebucks.
I have complained a lot of times and it feels like I have been nagging but in actual fact nobody knows what they are doing. I’ve went multiple times to FNB and they told me it’s not their department .
Fair enough , but even went I contacted the correct department they all gave me different stories. And it’s really not acceptable anymore l!
I’m really fed up as the service is extremely Dismal! I am paying my account fees so I truly expect everything to be up to date.
I can understand if the system is offline for a few hours or a day. Not months !
I look forward to getting this sorted out.
Thank you kindly
Warm regards.
Prashantan Govender