RA
Rene A
1 reviews | Active since Nov 2015
11 Nov 2015, 10:47
Terrible Service
An unauthorized amount is deducted from my Savings account and when calling the Contact Centre, I get told that this was allocated to an FNB Credit Card - which I don't have!!!<br> <br> Then when I start asking questions, I get transferred from pillar to post with no assistance. For company whose motto is 'How can we help you?' this is shocking to say the least. <br> <br> I've opened my account this past Saturday and my experience thus far has been terrible!!!<br> <br> I need this resolved asap!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Nov 2015, 11:04Hello ReneAmerica,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 810142 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 810142 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Nov 2015, 11:04
Official
Hello ReneAmerica,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 810142 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 810142 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)