terrible service

i went to fnb saturday, my account was still blocked, you guys promised it would already be uplifted by the weekend at least, i tried using my app today but to no avail, my fiance is typing an email to roschan jeelal the head of ***** and he is considering escalating his enquiry at the national prosecting authority as you guys have still not given us any information as to who the company is that was appararently *****ed and investigated matters into this case, i need my upliftment done today and i need bank charges that are not mine to be reversed namely the cash handling fee of R10000.00 on the 24th october and bounced debit orders and other related charges, my husband to be can apprehend these people and restore what was taken but you guys are tardy, i need urgent feedback and email addresses for correspondence, i went saturday to westgate and calling the ***** department was a nightmare so many *********** people working there.