TERRIBLE SERVICE

We were asked to supply various documents for FICA, which we did but we keep getting emails saying that we need to submit these documents despite us having submitted them. Every time we got an email, we resent the documents. We have now submitted them about 10 times but keep getting emails saying that our account will be frozen if we do not comply. I have phoned twice now and FNB have confirmed that they have received the documents and yet they have frozen our account!!! FNB have promised to unfreeze it but 2 days later it is still frozen. This is effecting our end of the month banking and is totally unacceptable!!

I am tired of FNB's incompetency and will be moving to another bank.