Terrible service

My Cheque card was due for replacement by 31/3/2021. I received an sms saying that I would be contacted for delivery details. Without any prior contact, my card was delivered to the branch I had opened my account at in another province, not in my current city. I had updated my home and postal address with fnb many years ago so they should not have delivered it to where they had. I was advised to cancel that card and reorder another one and I would not be charged. Fnb deducted R120 for a new card and upon numerous requests from the agents on the chat that speak to you on the app, this has not been reversed. They had put though 3 requests for refund and nothing has happened. I am appalled by the service and time that has been wasted by this bank.