terrible service

I am truly dissatisfied at the kind of service fnb is giving their clients especially in the customer service and ***** departments. There has been ********** activity on my account and seemingly nobody can assist me. I spent almost an hour being sent from pillar to post between customer service and the ***** department. I must add the ***** department's laissez-faire attitude towards my query and unwillingness to help was more than annoying. Fnb please tell me if someone debits money from your account without your consent what is it called? I call it *****! So why won't anyone assist me? Instead I am told by the agent if its ***** all my money would be deducted. Why would i waste my time calling in if something was not seriously fishy.Well I have news for you I don't care if its R99 or 99cents, this company called Digicash is performing unauthorised debits on my account. What is fnb doing to stop this? And when people report it you give them a rotten attitude over the phone. Please put yourself in your customers shoes. Ask yourself how you would feel if someone is *****ing from you and wether you would like to receive the same service in ur time of need.