Terrible Service

I am incredibly disappointing in FNB due to the Covid fund i am not able to get credit from them or anyone else even though i am trying to consolidate all of my debt that might i add is only from FNB i have been paying my accounts for the past two months ive not missed payments , and my credit rating is good, so i am not happy with how the Covid relief has affected me and on top of that i am absolutely horrified with their service, In Mid June i requested two debit order reversals that has still not been attended to, there was ***** on my account after that i had to go into a branch to remove all the blocks off my account and for some reason the lady at the branch only unblocked one account i then had to call my banker have him remove all block after he said all blocks where removed i realised it still hasn't been completely done, i wait on responses for days i get made promises on feedback that i continually need to follow up on this is absurd and just frustrating if you claim to be the best act like it! i am a private client and have been with FNB since i was 16 I have now decided to close my accounts completely and have now gone to ABSA as they are actually willing to help and assist I will never recommend FNB to anyone because as soon as something requires actually assistance they aren't able to help.